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How Distributor Corporation of New England Became the “Amazon of HVAC” by Revamping their Customer Experience

The official publication of the American Supply Association recently named Distributor Corporation of New England (DCNE) the “Amazon of HVAC”. And it’s not just hearsay. In 2017, DCNE invested in new technology to expand their customer base and better serve their current customers. Just one year into their digital transformation, they more than doubled digital revenue.

How has DCNE earned such high industry praise and achieved such extraordinary business results?

Bill Fiore

Director of Operations | DCNE

Thressa Gustafson

Customer Success Director | Insite

In This Webinar…

You’ll hear from Insite’s Customer Success Director, Thressa Gustafson as she interviews Bill Fiore, Director of Operations at DCNE, to get the inside scoop on DCNE’s digital journey.

Watch now to learn how DCNE:

  • Identified the need to replatform from a small turnkey eCommerce platform to a fully functional, best-in-class solution
  • Built out eCommerce requirements and evaluated vendors and service providers – with Infor ERP integration topping the list of needs
  • Increased efficiencies, revenue and adoption by revamping their customer experience
  • Built a culture around digital transformation by getting all hands on deck


Your Guide to Replatforming

Does your current eCommerce platform have the ability to scale and grow with your company? Do you have to make customizations to solve for basic B2B challenges? Depending on your answers it may be time to replatform.

Designed for companies using an Infor ERP, this guide will help you discover how to tackle replatforming from a legacy website, a basic ERP storefront or an inadequate third party platform.

Download now