Insite Software is a leading provider of B2B ecommerce software focused on providing our customers with a superior product. If you are looking for a fast paced, creative work environment with the ability to quickly grow your talents, then Insite Software is the place for you.

Responsibilities:

• Verify and replicate reported issues prior to escalation and evaluate partner and customer requests for immediate action and resolution
• Run software tools for diagnostics and, write and run queries to identify and resolve problems
• Provide daily oversight of the engineering “backstop” issue board and coordinate communication between the Support, Customer Success, and Engineering teams
• Manage partner and customer requests to ensure timely handling, proper resource allocation and escalation as appropriate
• Direct customer requests to the appropriate resource within the company and guide issues to completion
• Apply knowledge of ERP systems in conjunction with InsiteCommerce and utilize understanding of the company’s internal operational processes and procedures
• Acquire and maintain domain knowledge for products being supported and implemented
• Create new developer documentation and curate existing reference documentation for Insite partners and customers (approximately 20% of position)

Qualifications:

• Bachelor’s degree in Computer Science, IT or related field required
• Ability to understand intermediate level of programming and software design within a product development environment
• At least 1+ years applicable experience, including experience with the following technologies strongly preferred:
  • HTML
  • ASP.NET
  • CSS
  • Javascript (Typescript preferred)
  • REST/SOAP
• Basic Database/SQL skills, exposure to SQL Server is a plus
• Experience with IIS and Windows Server
• Exposure to Zendesk and JIRA is a plus
• Ability to multi-task, learn new concepts quickly and is customer service orientated
• Ability to communicate and document technical information in a non-technical way

Benefits:

Insite Software is located in the fun, up-and-coming warehouse district of downtown Minneapolis. We offer competitive Health, Dental, Life and Disability benefits. We provide a 401(k), paid time off and a positive, supportive and stimulating growth-oriented work environment.

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