An important part of B2B eCommerce initiatives for manufacturers and distributors is accessibility to customer’s account and ordering data. The ability for customers to self-serve 24 hours per day increases customer satisfaction and drives organizational efficiencies for your business. Visibility to information like invoice history or order history allows your customers to do their job easier than ever before. In addition, when your customers access information themselves, they free up your internal resources to better serve the customer and provide even more value.
About InsiteCommerce® Self-Service
InsiteCommerce was Built for B2B™ and designed to support the needs of your customers and their ability to access the information that is relevant to them, on their own terms. From managing their accounts setting or user administration to reviewing orders and invoice history, and everything in between, InsiteCommerce makes your customers’ job easier.
Integration with your Enterprise Resource Planning system is an important part of your customers’ ability to self-serve, by providing access to their important account specific information. Insite enables self-serve through connections into your ERP and other back office systems.
The power of PunchOut is the connection to the supplier’s website and occurs behind the scenes, making the customer’s experience occur within their own procurement system. Important customer information is shared between the systems.
InsiteCommerce Quick Order delivers on the promise of making it easier for your customers to do business with you. Turn quotes into orders, give your customers the ability to order from history, order directly from a list and more.