Select Page

Order Management

While it’s easy to say eCommerce revolves around the order, it’s often not true. In B2B, a purchaser may need to save or download copies of recent and past invoices, check the status of an order, manage multiple payment and shipping options, and more. By making this easy for their customers, companies often benefit from improved customer satisfaction. Furthermore, companies can reduce their cost-to-serve by allowing the customer to access what they need without involving a customer service representative, or other employee. Customers can easily double-check their order information as well as track their shipments from their own account dashboard. Perhaps they ordered the wrong size or finish of an item; no problem with RMA support. Do your customers have stock items they consistently re-order from you? This is easy to accommodate with access to past orders, whether they need all the line items, or need to change the quantity of certain line items.

Social media & sharing icons powered by UltimatelySocial

Manufacturing and distribution companies know that the true value of digital commerce is the ability to make it easier for your customers to do business with you. The B2B buyer is often responsible for purchasing products from one to many vendors or product types

Download now to learn more.

In B2B, a purchaser may need to save or download copies of recent and past invoices, check the status of an order, or manage multiple payment and shipping options. Download now to learn how InsiteCommerce can reduce your cost-to-serve and increase customer loyalty and satisfaction.

Download now to learn more.

The ability to manage all the possible variations is what makes the cart and checkout process unique.

Download now to read more.