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Order Management

While it’s easy to say eCommerce revolves around the order, it’s often not true. In B2B, a purchaser may need to save or download copies of recent and past invoices, check the status of an order, manage multiple payment and shipping options, and more. By making this easy for their customers, companies often benefit from improved customer satisfaction. Furthermore, companies can reduce their cost-to-serve by allowing the customer to access what they need without involving a customer service representative, or other employee. Customers can easily double-check their order information as well as track their shipments from their own account dashboard. Perhaps they ordered the wrong size or finish of an item; no problem with RMA support. Do your customers have stock items they consistently re-order from you? This is easy to accommodate with access to past orders, whether they need all the line items, or need to change the quantity of certain line items.

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In B2B, a purchaser may need to save or download copies of recent and past invoices, check the status of an order, or manage multiple payment and shipping options. Download now to learn how InsiteCommerce can reduce your cost-to-serve and increase customer loyalty and satisfaction.

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The ability to manage all the possible variations is what makes the cart and checkout process unique.

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