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Reduce Cost to Serve and Increase Customer Satisfaction with Order Management

Your customers want a more efficient way to do business with you. They prefer to self-serve whenever possible. Make it easy for your customers to download copies of recent and past invoices, check the status of an order, manage multiple payment and shipping options and check other order information on their terms.

Intuitive.
Integrated.
Easy-to-use.

— Display current and historical transactions and invoices —

— Allow easy reorder and RMA options —

— Easily configure shipping, tax and payment provider options —

InsiteCommerce’s Administration Console and integrations allow businesses to manage:

Carts

As soon as a visitor lands on your site, a cart is created with a unique identifier, whether the customer is logged in or not. A cart turns into an order as the customer adds items to the cart. User IDs are added to the cart if the user is logged in, allowing abandoned carts to be tracked or maintained.

RMAs

Depending on how a company integrates or chooses to allow RMAs, customers may have the ability to begin the RMA process directly from the original order when logged in.

Shipping

Companies can create multiple carriers with multiple services for each carrier. Rating information and surcharges can be calculated via integrations or configurable business logic rules.

Order History

Companies can choose to push all orders to InsiteCommerce, even those placed through other channels to allow customers to review all their interactions in one place.

Orders

When a user adds items to a cart, an order is created with a “Cart” status. As that user checks out, the order is “Submitted”, then “Reviewed”, “Processed”, and finally “Complete” depending on ERP integration. Orders can be sent to the ERP in real-time or in scheduled batches.

Payment

Various payment gateways and tax calculation vendors can be configured in InsiteCommerce.

Explore Other InsiteCommerce Features

Shop by Brand/Product

Workflows and Approvals

With InsiteCommerce® Approval & Budgeting Workflows, companies are empowered to set up and manage individual users access on an eCommerce site....

Quotes

Using InsiteCommerce® Quoting capabilities you can drive more business and modernize your customer interactions across multiple touchpoints with anytime, anywhere flexible and fast, integrated, accurate quotes, all in context with your website, ERP, CRM, and other critical business systems....

Product Configuration

InsiteCommerce® Product Configuration offers flexible options for product configuration that allow you to set up products using the configuration tool best suited for each product in your catalog...

Pricing

InsiteCommerce® Pricing manager offers robust technology and a variety of models to best match your unique and sophisticated B2B eCommerce pricing management needs....

Merchandising & Promotions

InsiteCommerce® Merchandising & Promotions capabilities are a solution that assists in automating processes associated with eCommerce merchandising management....

Guest User

While many people see guest checkout as a B2C play, B2B companies often need to accommodate the guest user who needs your products and an easy way to purchase them....

Globalization

InsiteCommerce® globalization functionalities allows manufacturing and distribution organizations to improve their global eCommerce processes, speed online transactions, and increase revenue....

List Management

With InsiteCommerce list management, manufacturers and distributors can take advantage of the powerful functionality of the platform to make ordering easier for their customers whether they are at their desk or in the field....

Administration Console

The InsiteCommerce® Administration Console is the main interface to control, customize, integrate, and manage an InsiteCommerce powered storefront....

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