Increase Strategic Customer Satisfaction
Most distributors have a broad mix of customers that they engage with as part of their normal business. Some customers may be very strategic and important to the overall success of the distributor. These important customers often require a significant amount of work, and companies invest heavily in these relationships.
Make it easier for customers
Strategic customers may have special requests such as custom catalogs, special pricing across manufacturers, or other information that is unique to the relationship. At times, the demands of supporting these customers may put high strain on the organization. One way for distributors to provide the ultimate experience to these important customers is through a branded customer self-service portal.
The InsiteCommerce Solution
While many distributors think of a traditional eCommerce website as they only way to service customers, the reality is that there are many ways to use eCommerce solutions to solve your unique business challenges. One option is branded self-service portal to serve your key customers. A branded portal basically allows you to provide your key customers with a unique personalized experience, based on the customer’s login credentials. Your customers will each see what you want them to see including custom catalog, their specific pricing, and any additional information is required or preferred for their experience.
Robust catalog management tools, merchandising opportunities, and branding options built into InsiteCommerce allow manufacturers to easily tailor experiences to their current customers. Additionally, our solutions offer:
- Ease of integration into common business systems like ERP and PIM
- Purposefully designed for B2B buying and selling environments
- Mobile experiences to allow your customer to interact with you when they want, wherever they may be
- Opportunities to integrate customer’s procurement processes via PunchOut
Want to learn more? Download the Solution Information Sheet now. DOWNLOAD