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Insite Attends B2B Online 2018

Insite Attends B2B Online 2018

Leaders from Insite Software will be onsite at B2B Online 2018, the leading digital marketing conference for manufacturers and distributors.  The conference takes place today, May 7 – Wednesday, May 9, 2018, at the Chicago Marriott Downtown in Chicago.  B2B...
Digital Transformation and the B2B Buyer

Digital Transformation and the B2B Buyer

Thus far in our series on The People of B2B, we’ve focused on how roles that support the buying journey have changed, including the B2B Researcher, the Field Technician and the Customer Service Representative. In this installment of the series, we’re going straight to...
Digital Transformation and the Field Service Technician

Digital Transformation and the Field Service Technician

Last week we discussed the concept of transactional intensity, and ways in which B2B commerce can impact the productivity (and even the retention rates) of customer service representatives within manufacturing and distribution companies.  Just like CSR’s, field...

New Report Uncovers the Real Components of Unified B2B eCommerce

Leading B2B eCommerce experts release white paper dispelling the main myths of B2B eCommerce, and defining the true measures of a successful B2B buying experience. MINNEAPOLIS, April 19, 2018 – Insite Software, a leading B2B commerce platform, has released a new...
Digital Transformation and the Customer Service Representative

Digital Transformation and the Customer Service Representative

Customer service is a functional area that many companies do not value as much as they should. A study in 2015 by Insight Squared found that companies lose over $40 billion annually due to poor customer service. At the same time, Bureau of Labor Department statistics...
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