Automated Shipment Tracking

One of the most common calls to an enterprise customer service group is to request the delivery status of an order. Customer service representatives must often search each carrier’s shipping software to locate the appropriate tracking codes or hope that the person who shipped the order put the tracking information into the Infor ERP.

Fully integrated with both your Infor ERP and the major parcel carriers, InsiteShip gives your customer service department access to complete shipment tracking information directly from their SyteLine, VISUAL Manufacturing, or SX.enterprise order entry screen.

How It Works

Fully integrated with both your Infor ERP and the major parcel carriers, InsiteShip gives your customer service department access to complete shipment tracking information directly from their SyteLine, VISUAL Manufacturing, or SX.enterprise order entry screen.

• Details of items shipped
• Number of containers
• Tracking or pro numbers
• Weight
• Shipment value
• Actual freight cost
• Freight amount billed to customer
• Lot and serial number information
• Date shipped
• Carrier used

By clicking on the tracking numbers within InsiteShip, your customer service personnel can easily see who signed for the delivery if the order has already been received.

Make your customers and customer service staff happy—with InsiteShip!