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Enterprise Order Management Through Integration
In an enterprise organization, ecommerce orders flow through applications such as enterprise resource planning (ERP), customer relationship management (CRM), or other back-end accounting systems. Add ecommerce to the mix without integration to these systems and you face potential bottlenecks at various points in the order fulfillment process.
InsiteCommerce provides integration between your ecommerce site and your back-end systems so that online orders are immediately posted to the back-end applications to expedite order fulfillment. InsiteCommerce includes a complete and standalone order management system that retains all online order detail—critical to data integrity and the consumer's order confirmation. In the event that the connection between your ecommerce site and the back-end system is interrupted, the InsiteCommerce order management system will complete the transaction with the consumer and will automatically complete the submission process when the connection is restored.
Designed to follow B2B and B2C enterprise business rules and workflow for order submission, InsiteCommerce supports a number of different payment types, including credit cards and purchase orders/credit availability. Payment information is posted to the back-end system immediately and then the product is fulfilled and shipped. This ensures that orders are never shipped without payment first being received in the system.