What is a Customer Portal?

Customer Portal

A customer portal is a private, secure Website that enables businesses to share account-specific information with customers such as credit status, invoices, available rebates, product and order information, calendars, etc. It enhances customer relationships by providing complete 24x7 access to up-to-date information. The advantages of customer portals are convenience and relevance--they contain everything customers need in one online place (no need to navigate across multiple Web sites and logins). And, in a well-designed customer portal, your customers “see” only those products and services that are relevant to their contexts.

Usage: "A buyer will log on to a customer portal to view their invoice or order history."

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