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Ecommerce Improves Customer Experience and Reduces Shipping Errors
Headquarters: St. Paul, MN Industry: Golf Course Products Manufacturing and Distribution Website(s): www.paraide.com Business Issue: Heavy call volume to customer service asking for order status, inventory availability, and account history. Insite Solution: InsiteCommerce and InsiteShip integrated to Infor SyteLine. Results: Creation of a secured dealer portal dramatically reducing customer service phone calls. InsiteShip reduced shipping errors and provided online shipment tracking including case contents. |
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